Refund policy

REFUND AND RETURN POLICY

We want you to be pleased with your purchase from The Victor Marx Story. Please review the following policy before placing your order.

ORDER CANCELLATIONS

You may request to cancel an order within 24 hours of purchase. Cancellation is not guaranteed if the order has already been processed, packaged, or shipped.

BOOKS

All book sales are final once shipped. Books cannot be returned or exchanged unless they arrive damaged, defective, or different from the item ordered.

COFFEE AND OTHER CONSUMABLE PRODUCTS

For health and safety reasons, coffee and other consumable products are final sale and cannot be returned. We will replace or refund products that arrive damaged, defective, or incorrect.

APPAREL, HATS, AND OTHER ELIGIBLE MERCHANDISE

Eligible merchandise may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition and packaging. Proof of purchase is required.

Stickers, clearance merchandise, personalized products, signed products, gift cards, and items identified as final sale cannot be returned.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us through the contact information provided on our website within seven days of delivery.

Please include:

• Your name

• Order number

• A description of the problem

• Clear photographs of the product and packaging

After reviewing the information, we will provide instructions and, when appropriate, offer a replacement or refund.

RETURN SHIPPING

Customers are responsible for return-shipping costs for eligible voluntary returns. If we sent an incorrect item or the product arrived damaged or defective, we will provide return instructions and cover the appropriate return-shipping expense.

Please do not send a product back without first receiving return authorization.

REFUNDS

Approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable unless the refund results from our error.

Banks and credit-card companies may require additional time to post an approved refund.

SHIPPING DELAYS

If we cannot ship your order within the time originally stated, we will provide notice of the delay and any cancellation or refund options required by applicable law.

QUESTIONS

For questions about an order, cancellation, return, or refund, please contact us using the contact information displayed on our website.